Leads and participates in a variety of Sports Deck and Cruise Director activities and duties such as climbing wall, Flowrider, in-line skating, golf simulator, volleyball, basketball, golf course, ping pong, shuffleboard, theme nights, spotlights, gangway by performing the following essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Promotes and serves as Master of Ceremonies in Sports Deck activities, and Vitality programs. Issues equipment to guests for climbing wall, in-line skating, golf simulator, Flowrider, volleyball, basketball, golf course, ping pong, shuffleboard, etc.
- Explains and demonstrates the use of apparatus and equipment for climbing wall, in-line skating, golf simulator, Flowrider, and any other related activities.
- Leads Vitality classes and events. Organizes and conducts tournaments. May serve or participate as master of ceremonies. Explains and demonstrates principles, techniques, and methods of regulating the movement of the body, hands, or feet to achieve proficiency inactivity. Observes guests during activities to detect and correct mistakes.
- Evaluates guests’ physical condition to participate in various sport and fitness activities.
- Explains and enforces safety rules and regulations. Responds and reports any type of emergency.
- Assembles and disassembles equipment and props required for activities. Return items to the storage area.
- Performs regular inventory of all equipment and supplies. Determines if equipment requires replacement or repair.
- Maintains the Sports Deck in a clean and orderly fashion. Posts current daily information, hours of operation, activities, etc. for the benefit of the guests. Adhering to USPH ship requirements.
- Responds to guest complaints in a considerate, professional and positive manner by
- showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
- Prepares all required reports utilizing the computer equipment.
- Attends meetings, training activities, courses, and all other work-related activities as required.
- Socializes with guests in public areas at all times in accordance with Royal Caribbean International’s Gold Anchor Standards. Visits guest lounges at specified times to converse with as many guests as possible in the time allotted.
- Operates spotlight equipment for production shows according to instructions as needed, when stage staff is required to perform duties backstage. Attends mandatory rehearsals as required.
- Performs stilt walking for parades on Voyager and Ultra Voyager-class ships as necessary.
- Assist Explorations at the front desk, back-office ticket processing, and dispatching tours when necessary dependant on ticket sales.
- Participates in greeting and directing guests on and off the gangways when the ship has arrived in the ports of call.
- Participates in debarkation procedures by disseminating information, and directing and escorting guests to staterooms and or exits.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.